Dialogue — Discussing Payment Terms

Customer:
Thank you for the proposal.
Could you please clarify the payment terms?

Sales Assistant:
Of course.
The payment terms are specified in the commercial proposal.

Customer:
Is an advance payment required?

Sales Assistant:
Yes.
An advance payment of thirty percent is required before the work starts.

Customer:
And when is the final invoice issued?

Sales Assistant:
The final invoice is issued upon completion of the maintenance works.

Customer:
What is the due date for the final payment?

Sales Assistant:
The payment is due within thirty days from the invoice date.

Customer:
Does the price include VAT?

Sales Assistant:
The prices are subject to VAT and are shown excluding VAT in the proposal.

Customer:
How can we make the payment?

Sales Assistant:
Payment can be made by wire transfer.
Our bank details are included in the invoice.

Customer:
Thank you for the clarification.

Sales Assistant:
You’re welcome.
Please let me know if you have any further questions regarding payment.