Protected: Aviation relevant sales-assistant Lesson 1

Discussion / reflection — EXTENDED (4 blocks)

Reflection 1 — Confidence

  • Which part was easiest for you to say?

  • Which sentence was difficult?

  • Did you feel nervous while speaking?


Reflection 2 — Language awareness

  • Did you think in Russian first?

  • Which words did you want to say but couldn’t?

  • What helped you continue speaking?


Reflection 3 — Work relevance

  • Which of these sentences will you really use at work?

  • In which situation will you need this English?

  • Who will you speak to first: customers or colleagues?


Reflection 4 — Goal setting

  • What do you want to sound better at:

    • introductions?

    • explanations?

    • answering questions?

  • How confident do you want to feel when speaking to customers?