Dialogue — First Customer Conversation about a Commercial Proposal

Customer:
Good morning. Thank you for sending the commercial proposal.
Could you briefly explain what your company does?

Sales Assistant:
Good morning. Of course.
Our company provides maintenance, repair and overhaul services for business aircraft.
We operate under EASA approval and perform scheduled maintenance checks.

Customer:
Thank you. And what is your role in this process?

Sales Assistant:
I work as a sales assistant.
I support the sales team and prepare commercial proposals for customers.

Customer:
I see. Could you explain what information is included in the proposal?

Sales Assistant:
Yes, certainly.
The commercial proposal explains the scope of work, the scheduled works period and the estimated total cost.
It also shows which services are included in the fixed price.

Customer:
Is the price completely fixed?

Sales Assistant:
The fixed price applies to routine works listed in the scope of work.
Any additional findings or non-routine works are not included and are quoted separately.

Customer:
Understood. How long will the maintenance take?

Sales Assistant:
The scheduled works period is ten working days.
This is the estimated turnaround time for routine maintenance.

Customer:
Can the turnaround time change?

Sales Assistant:
Yes, it can.
If additional inspections or repairs are required, the turnaround time may be extended.

Customer:
Thank you for the explanation. This is clear.

Sales Assistant:
You’re welcome.
If you have any additional questions about the proposal, I will be happy to assist you.